Ledger FAQ

Ledger enables secure blockchain applications for enterprises, industrials and consumers. Ledger provide endpoint security solutions for PCs, smartphones, servers and IoT devices. Its a a French startup with offices in Paris, Vierzon and San Francisco. You can see more about Ledger on their corporate website.

Where are the Ledger products made?

All Ledger’s products are designed and assembled in France and Asia. They have their own assembly lines located in the center of France (Vierzon). We favour local suppliers when possible (injection molding, metal works…).

Is Ledger somehow like a bank?

Absolutely not. If the functional usage of the Ledger Wallet can be seen as a banking application, there is one major difference : Ledger never holds any of your crypto-currencies. The Ledger Wallet is just software built on a piece of hardware. Therefore Ledger is not at all subject to any kind of financial regulation. We are not in any case custodian of your assets.

Can Ledger have access to my bitcoins?

Absolutely not. Ledger will never have any knowledge of your master seed, private or public. Wallets are sold empty, and an initialization process is required to be done by the user to generate the private keys. This process is done locally and will not send any information to our servers. The Chrome application is open source, and its code can be reviewed here.

Where do Ledger ship? How long does it take?

Ledger ship worldwide. They have 5 warehouses in the world: Vierzon (France), Los Angeles (USA), Toronto (Canada), Sydney (Australia) and Hong Kong (China). They offer a multitude of options depending of your destination and your budget.

What is Ledger privacy/tracking policy?

All wallets are sold with identical firmware, without any serial or tracking information. It is therefore not possible to link your wallet to your shipping address. We cannot, and we absolutely do not want to track any of our customers.

We do not keep nor archive any log of our APIs regarding the use of our wallet applications; All logs used for debuging purpose (sent by users) are destroyed after analysis.

How can I become a reseller of Ledger products?

Ledger welcome all distribution and reselling partners. Please get in touch with Ledger commercial team at sales@ledger.fr. They offer attractive bulk and volume prices.

Is it possible to personalize Ledger products?

Yes. Please contact Ledger commercial team at sales@ledger.fr for all options (laser engraving, custom packaging…).

Why is altcoin X not supported?

Ledger has developped solutions for Bitcoin and Ethereum. Adding another coin require three things: the firmware app, the wallet app and the blockchain explorer API. Any third party developer can work on adding support, and they welcome their apps to get forked on Github.

If you wish Ledger to build support for your coin, please contact their commercial team at sales@ledger.fr

What is Ledger return/refund policy?

All our product are assembled in their facility, tested and quality checked. In case of default or malfunction, and if you bought your device on their website www.ledgerwallet.com, they’ll exchange your product for free after you got a “Return Merchandize Authorization (RMA)” number from the Support team.

If you didn’t ever open your box, you can be refunded within the European withdrawal period legal delay, as long as you claim it 14 days max after you received your product, and as long as you never opened and used it, in any way. To engage this procedure, contact their support team on the Support widget.

Do Ledger have a roadmap regarding your products?

Ledger public roadmap is available here.

I have other questions, how can I contact you?

You can use the support website to send them a message. Note that they receive thousands of messages each week and even if they make their best to answer to everyone, you won’t get an answer before 10 days or more. Most of the time, your answer is somewhere here, in this FAQ

If you are in Paris, you are can visit their store “La Maison du Bitcoin” located 35 rue du Caire, 75002 Paris.

Source: Official Website of Ledger Wallet- www.LedgerWallet.com

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